Terms & Conditions

1 

Agreement to Terms

By accessing or using our counselling services, you agree to be bound by these terms and conditions. If you do not agree with any part of these terms, you may not use our services.

2

Counselling and Psychotherapy Services

Our website provides a platform for individuals seeking counselling services to connect with professional therapists. The services provided through our platform are for therapeutic and psychoeducational purposes only and do not constitute professional medical advice.

3

Eligibility

You must be at least 18 years old to use our counselling services. By using our services, you represent and warrant that you are of legal age to form a binding contract.

4

Confidentiality

We are committed to maintaining the confidentiality of your personal information. However, please be aware that there are limitations to confidentiality as required by law, such as instances of imminent harm to yourself or others. Please read our Privacy Policy for more information.

5

Consent for Treatment

By using our counselling services, you consent to receive counselling and psychotherapy from our professional therapists. You understand that counselling and psychotherapy sessions may include discussions of personal and sensitive topics, exploration of thoughts and feelings, and the implementation of therapeutic techniques or interventions. The therapist may use various modalities and approaches based on your needs and preferences, and you have the right to ask questions and provide feedback throughout the counselling process. You agree to participate in the counselling process voluntarily.

6

Cancellation & Rescheduling Policy

You understand that counselling sessions are scheduled in advance and that you are responsible for attending sessions punctually. In the event that you need to cancel or reschedule a session, you agree to provide at least 24 hours notice to the therapist. Failure to provide adequate notice may result in a cancellation fee.

7

Termination of Services

You have the right to terminate counselling services at any time. We also reserve the right to end your access to counselling services if necessary. This might happen if there's a breach of our terms, inappropriate conduct, or if we determine that we cannot provide the appropriate level of care for you. If we need to terminate services, we'll do our best to communicate with you beforehand. Any outstanding payments will still be due. Even if services end, certain terms, like confidentiality, will still apply.

8

Limitation of Liability

We're dedicated to offering you the best counselling experience possible. However, please understand that our counselling services operate on an "as-is" and "fee-for-service" basis. While we do our utmost to provide accurate and effective counselling, we cannot guarantee outcomes. Therefore, we're not liable for any direct, indirect, incidental, special, or consequential damages arising from your use of our counselling services. We're here to support you, but we encourage you to reach out if you have any concerns.

9

Changes to Terms

We reserve the right to modify or revise these Terms & Conditions at any time. Any changes will be effective immediately upon posting on our website. Your continued use of our services after any such changes constitutes your acceptance of the new Terms & Conditions.

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By signing up and booking a counselling session through our website, you acknowledge that you have read, understood, and agreed to these Terms & Conditions. If you have any questions or concerns about these terms, please contact us at contact@lightingwaytherapy.com.sg.